Customer Service Department

78% of buyers go with whoever answers first.

Not whoever was cheapest, or best. Whoever answered. We answer in under sixty seconds, day or night, including the ones that arrive at 2am.

We keep an AI sitting by your phone, your inbox and every message thread you own. Under sixty seconds to first reply, written into the contract rather than the brochure.

New enquiries answered in under a minute, day or night. Direct messages, comments, reviews and email triaged and replied to — drafted for your approval at first, and autonomously once you trust it. Bookings written straight into your calendar.

The business that replies in five minutes beats the one that replies in five hours, and both of them beat the one that replies on Tuesday.

How it is priced

Every plan includes a set number of production credits each month — that is how we measure everything we make. A social post is 1 credit, a blog article is 6, a short video is 5, a full commercial is 30. Spend them on whatever mix suits your month.

Roughly two thirds of your subscription is production allowance. The rest is strategy, management, platform and support. We say that out loud because most agencies will not.

If you need more than your allowance, a prepaid block costs $22 a credit and buying à la carte in the moment costs $40. That gap is deliberate: planning ahead should be cheaper than panicking. And if you overspend by more than 40 credits in a month we convert it to a prepaid block automatically and charge you the lower rate.

The Department Stack

This is one of eight departments you can run with us. Every one you add takes another 5% off all of them, up to 20%. That is not a loyalty gimmick — all eight read from the same Brand Brain and the same knowledge base, so your marketing team already knows what your sales team knows. The fifth department genuinely costs us less to run than the first, and we pass that on.

What else is charged

• Setup fee — once, at the start. It covers onboarding, strategy and the baseline we measure against.
• Administration & support — $95/mo per account. Funds 24/7 monitoring, the support SLA, the uptime guarantee and every third-party tool licence. Charged openly rather than hidden in the tier.
• Initialisation — only if we build something from nothing, such as a social channel at $150, a Google Business Profile, a business email domain or an ad account.

Nonprofits get 15% off recurring lines. Businesses based in North Lawndale and the surrounding West and South Side community areas get a further 10% off for the first twelve months.

Exactly what you get

No vague tiers. These are the numbers, and anything past them has a price on the pricing page rather than a quote three days later.

Reflex Lite — $375/mo

What	How much
Actions included	300 a month
Coverage	Business hours
First reply	Under 60 seconds
Extra actions	charged per use - see the metered table
One-time setup	$450

Reflex — $795/mo

What	How much
Actions included	1,200 a month
Coverage	24/7
First reply	Under 60 seconds
Extra actions	charged per use - see the metered table
One-time setup	$850

Reflex Pro — $1,550/mo

What	How much
Actions included	3,000 a month
Coverage	24/7
First reply	60-second guarantee
Extra actions	charged per use - see the metered table
One-time setup	$1,500

What you get, and how to take it with you

In your portal. Every conversation we handled, searchable, with what was said and what happened next.

How you review it. Spot-check anything; correct a reply and the correction is learned.

What you can export:

• Conversation transcripts (.csv and .pdf)
• Response-time and outcome report
• Contacts and outcomes pushed to your CRM, and exportable as .csv

Everything exports in an open format and stays downloadable. Cancelling does not take any of it away from you.